How is personal information collected?
FasterLouder is Australia’s leading online community of rock music fans. In order to provide customers with a quality service, FasterLouder.com.au offers customers the ability to sign up as a community member, interact with other members, subscribe to our newsletter, enter competitions. In order to provide these services, FasterLouder.com.au collects personal information about customers. Collection of this information will occur at the time you enter a competition, or when you register to the FasterLouder newsletter.
What personal information does FasterLouder.com.au collect and why?
We need to collect personal information about you, including your name, email address and post code. The reason we need this information is so we can contact you to send you a prize. FasterLouder.com.au will also provide you with the opportunity to receive special offers and promotions if you wish to do so. Even if you initially choose to subscribe to receive special offers, you may also unsubscribe or resubscribe at a later stage – all you need to do is visit the links at the bottom of our communications (or contact FasterLouder.com.au through the contact details on our About page).
Will personal information be given to anyone else?
FasterLouder.com.au will not sell or trade personal information about you to or with third parties. FasterLouder.com.au will only disclose information about you, if you have given your consent, so that you can be provided with promotional material and special offers. Otherwise, FasterLouder.com.au will only disclose personal information if this is required by law or permitted under the Privacy Act.
Security of personal informationNon-customer information
Sometimes, FasterLouder.com.au needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of our clients. FasterLouder.com.au’s policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
Access and correction
Under the Privacy Act, you have a right to seek access to information that FasterLouder.com.au holds about you. You also have the right to ask us to correct information about you, which is inaccurate, incomplete or out of date. Both members and non-members may ask us to correct information, which is inaccurate, incomplete or out of date. To provide you with access to personal information about you, FasterLouder.com.au would usually provide you with a print-out of the relevant personal information from our database. If you wish to access the personal information that we hold about you, please set out your request in writing, including your phone number, and forward this to our Privacy Officer at PO Box 1964, Strawberry Hills NSW 2012. In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity by enclosing a copy of a form of identification such as a current driver’s licence or passport with your written request (this will be returned to you after your identity has been verified). If you wish to change personal information that is inaccurate or out-of-date, please contact our Privacy Officer, using the contact details through the contact details on our About page, with your request for correction. FasterLouder.com.au’s policy is to consider any requests for access or correction within 21 days. Ordinarily, FasterLouder.com.au will not charge you for the cost of providing this type of access to these records. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access.
Further notes regarding online privacy
Online collection of personal and non-personal information
To try and bring you offers that are of interest to you, FasterLouder.com.au has relationships with other companies that we allow to place advertisements on our web pages. If you visit our website, advertisement server companies may collect information such as your domain type, your IP address and clickstream information.
Additional privacy information and how to contact FasterLouder
by email to [email protected]
by letter to PO Box 1964, Strawberry Hills NSW 2012 AUSTRALIA