Harvest on foundation member presale issues: “We totally understand the frustration”

If you were among the civilised gathering of fans watching Portishead, The Flaming Lips and The National at Harvest last year you (should) have been invited to join the Harvest Foundation Members club and benefit from the right to buy tickets in the presale for this year’s festival.

Foundation Members will be issued with a Foundation Membership card, which will have their name and a unique barcode on it. When activated online by paying for your ticket, this card will become a ticket to this year’s event and entitle you to other (as yet announced) benefits. The festival promises that by joining as a Harvest Foundation Member you will never pay postage or ticket delivery costs for the festival. More information about other benefits of being a foundation member will be sent out to members once they are registered.

An email featuring a unique code to register as a Harvest Foundation Member has been sent to Harvest fans who purchased their 2011 tickets through the Harvest or OzTix websites. Festival boss AJ Maddah has revealed on Twitter that fans who purchased their tickets through Ticketek will not receive an invitation as the ticketing company has refused to share the email addresses with the festival. As yet no solution to this issue has been announced, although Maddah has asked for some fans to send the festival copies of the ticket purchase confirmation emails from last year to prove their eligibility for the Harvest Foundation Members club.

Harvest says that they “totally understand the frustration here… We really want to help as much as we can and we’re really sorry for the inconvenience caused by this.” On Facebook the festival has asked fans to provide proof of their eligibility for the Harvest Foundation Member’s club: “Is there any way you can dig up the order proof so we can assist you? Maybe the email confirmation is still buried in your email. Or does Ticketek have an order history when you log into your account?” You can contact Harvest with proof of you eligibility for Foundation membership at [email protected]

For the fans who have received their invitations it hasn’t been smooth sailing with many fans complaining in the FL forums and on the Harvest Facebook page that the passwords they have been given by the festival don’t work.

OzTix has issued a statement offering a few points to everyone who is looking to purchase the Harvest tickets in the Foundation Members pre sale: “If your password is saying it has been used already, please e-mail [email protected] or call oztix on 1300 762 545 and we can investigate for you. If you have not received your e-mail, contact us and we can give you your password. The password is a 4 digit code, only enter a 4 digit code and no more, then select 1 ticket and go through the purchase process. You have to complete 1 order for each password/ ticket that you wish to purchase.

The presale for Harvest Foundation Members opened at 9am today and will run until 8am Thursday 28 June.