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Eventopia have confirmed that they will be refunding your Soundwave tickets

Eventopia have finally confirmed that they will be refunding customers who had purchased tickets to the cancelled Soundwave 2016 festival.

The company had been disputing responsibility for the refunds claiming that no money could be returned to customers until the festival’s promoter AJ Maddah had returned the proceeds of the ticket sales. Eventopia issued Maddah with a letter of demand last Friday asking for the return of money they say should have been held in a trust account and left untouched until after the tour. They told fans that as soon as Maddah returned the money their refund process will immediately commence.

But Maddah has revealed on Twitter that the money was spent on advances to artists and advertising costs. He has claimed that those payments from the trust account with the full knowledge of Eventopia.

Eventopia refund statement

Following the cancellation of Soundwave Festival 2016 on December 17th 2015, customers are invited to apply for a full refund of their ticket.

The fastest way to receive your refund to Soundwave 2016 or a Soundwave Society membership is to email [email protected] prior to January 31st 2016.

Fans should include their order details, including order number, name and email address that the tickets were purchased under.

Refunds will be returned in full to the original credit card that the tickets were purchased with. Customers should expect their refund to be processed within 21 business days of submitting their request.

Please do not submit multiple requests as your refund will be processed based on your most recent request. Submitting multiple requests may result in a delay in the return of your funds.

Your patience at this disappointing time is greatly appreciated.