Bliss N Eso attack Virgin Australia over huge excess baggage fees
UPDATE 21/5, 5pm:
Bliss N Eso have issued the following statement on their Facebook page, dismissing claims they didn’t adhere to Virgin’s music allowance policy:
For all those asking about the Virgin Australia baggage charge we posted up this morning – Yes we have the music allowance and yes we pre-arranged this with Virgin well in advance like we do with all our other flights where we have had no issue. The point is it could have been dealt with at the airport but instead we have to resort to posting on social media to get a reaction out of them. Thanks to all your likes and positive comments Virgin is now trying to reconcile the situation with us.
UPDATE 21/5, 3pm:
It is understood that Bliss N Eso attempted to take approximately 25 extra pieces of luggage on board, without adhering to the 48-hour notice period required for musicians travelling with extra baggage (see below). While Virgin would not comment on individual passengers, they did provide FL with the following statement this afternoon:
Virgin Australia is proud to support the Australian music industry through a dedicated service team and an increased complimentary baggage allowance, the most accommodating of any Australian carrier. This support is offered throughout the airline’s domestic network and has been developed in consultation with industry representatives. To take advantage of this offer, groups are required to request the complimentary allowance at least two business days in advance to ensure we are able to accommodate this request within operational limitations.
Sydney trio Bliss N Eso have taken to social media to attack Virgin Australia after being slugged with a huge excess baggage fee.
After flying to Melbourne from the Sunshine Coast following their appearance at the Big Pineapple festival, the hip-hop crew posted a photo of the receipt on Facebook where it can be seen by over half a million fans. “Shame on you Virgin Australia claiming to support local artists & musicians and then screwing us over with a $1750 excess baggage bill on a one way domestic flight,” the band wrote. “Our equipment ended up costing more then (sic) the seats! #ThisIsWhyWeTryFlyQantas.”
Bliss N Eso were presumably referring to a deal struck between Virgin Australia and The Australian Music Industry Network which aimed to allow musicians to tour more often and more cost effectively.
Under the deal, Virgin offers members of the music industry a baggage allowance of 32kg (across three pieces of checked baggage) for individual artists, with an additional 32kg able to be purchased in advance for just $15. The deal is only valid on Virgin Australia-owned and operated domestic services and must be booked or pre-purchased at least 48 hours prior to departure. To be eligible for the concession deal, musicians must be a member of an approved Australian music industry organisation.
Bliss N Eso are currently touring Australia on their Circus Under The Stars tour featuring support from Horrorshow and Seth Sentry. Check out the remaining tour dates here.